TERMS AND CONDITIONS TO BOOK SERVICES
SERVICES &
Falconey exports services (tours)which are
subjetc to different rules:
SERVICES: The clients book tours or services paying
in advanced a percent of the total amount or pay the total amount according
to the conditions seen down below.
1) To book a tour with falconey you need first to subscribe into our data base
| Percent of total payment | Time before first service |
| 5 % | Cancellations and refunds up to 3 days before |
| 100 % | 3 days before |
| 10 % | Cancellations and refunds up to 7 days before |
| 90 % | 1 week before |
| 15 % | Cancellations and refunds up to 15 days before |
| 30 % | Cancellations and refunds up to 30 days before |
| 30 % | 1 month before |
| 50 % | Cancellations and refunds up to 60 days before |
| 60 % | Cancellations and refunds up to 90 days or so |
| 5 % | 1 year before |
| 10 % | More than 6 months before |
| Notification of cancellation must be made to the Company in writing and will be effective on receipt via webstern union or other way.
|
2) Reservations for pre and post tour accommodation must be made at least one month before the departure date of the tour.
3) If you do not pay the balance of your holiday cost within the indicated days of departure your booking will be
terminated and we will give you back only the money in agreement with the policy of payments, cancelations and refunds seen above.
4) We will let you know as soon as we can if we are forced to significantly alter or cancel your holiday. In these
circumstances you can choose one of the following options:
a) accept our offer of a replacement holiday of lower quality (if available) and we will refund the difference in cost; or
b) accept our offer of a replacement holiday of equivalent or higher quality (if available); or
c) ask us for a refund of the money you have paid.
Your decision about which alternative you accept must be made as soon as possible after
we notify you. if the alteration or cancellation has come about because of unavoidable, unusual and unforeseeable circumstances beyond our control.
If we cancel your holiday, insurance premiums paid to us will be refunded, except in the case of annual insurance that has already covered a risk.
5) Before booking and not less than 30 days prior to departure the prices featured may change. We reserve the right to
impose surcharges once you have booked but no surcharges will be imposed within 30 days of departure and any downward revision in the price will be
refunded to you. Surcharges will only be imposed for variations in: a) transport costs, including the cost of fuel. b) dues, taxes or fees chargeable
for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or c)the exchange rates applied to the booking.
See all the term and conditions
